We have a therapy agreement that we go over with all clients that outlines what clients can expect from psychological assessment and intervention, what we expect of our clients, and other important information such as our location, operating hours, and payment information.

Confidentiality means that your psychologist cannot give any information about you to someone else. However, there are some exceptions to this, and your psychologist will give information about you to other people or agencies when:

  1. You give your psychologist permission to do so. If you are willing to have information about you shared with others (e.g., your family, key support people, school, etc) we will talk about it with you and get your written permission to do so.
  2. Your psychologist thinks you are a danger to yourself or to other people. She might give information to your parent, doctor, nurse, teacher, the police, etc.
  3. Your therapy is funded by an agency. In such cases your psychologist must write reports about you for the agency. If you are a client who is funded by an agency, we will talk about it with you and get your written permission to do so.
  4. Your psychologist has supervision. Supervision is something that all psychologists should have and is when your psychologist meets with another psychologist to discuss the work she is doing with clients. It is important because it checks the work that your psychologist is doing with you, and helps your psychologist to learn new skills. Supervision itself is confidential, and in most circumstances the supervisor will not be given any information that identifies you.
  5. Sometimes your psychologist might need to get some extra information about you from other people or agencies so that she can understand you, your history and your needs better. If this is necessary your psychologist will get your written permission to do so.

If you cannot make your appointment, please advise us as soon as possible so we can reschedule. Any missed appointments for which we have not been given 24 hours notice will incur the full fee.

It is difficult to anticipate the cost of psychological services as the needs and wants of clients are all very different. Therefore, before we indicate the likely cost of our services, we require enough information about the individual to prepare a quote. Typically, we will provide a quote for a psychological assessment, and after the assessment is completed, another quote for the intervention.

Fees are charged for all contact time, including assessment and treatment sessions, and time needed to contact key others, for the reading of historical information, writing of reports/letters, and development of therapy/intervention resources. The minimum charge-out time is 0.1 of an hour (i.e. 6 minutes).

GST will be added to all fees and costs, and will be included in all quotes and invoices.

Travel time is charged at 50% of the hourly rate for all time travelled (plus GST), and the distance travelled is charged at the rate specified by the Inland Revenue Department (i.e., $0.77 per km plus GST).

On occasions when psychological tests are administered, there may be an additional charge to cover test use and replacement of test forms. Your psychologist will inform you of these costs in advance of test administration.

Additional costs for resources may occur when required for particular interventions. These may include, but are not limited to items such as timers, toys, photocopying, laminating, rewards, and binders or books. Your psychologist will inform you of likely costs, and/or give you a list of items to purchase.

All invoices are due in full by the 20th of the month following invoice. If you or your agency do not pay your invoice on time, you may be charged interest. If we need to use a debt recovery agency, any other fees incurred will be added.

We prefer payment by direct debit, however we also accept cheques or cash. We do not have the facilities to accept payment by EFTPOS or credit card.